• Return of used items (Didn’t like the item, not satisfied, etc.) :

Any items that come in contact with bodily fluids cannot be returned. Once you open the package, it’s considered used. You can still contact us with the issue and we’ll do our best to make sure you aren’t disappointed with your purchase.

  • Return of Unused items (Changed mind, bought something else, found a cheaper price, etc.)

All packages must be unopened. Refunds will be subject to a 25% restocking fee + shipping charge of $5.99.

If you find a cheaper price elsewhere, send us a screenshot and we can refund the difference to you. It must be from an authorized reseller.

 

Returns and Exchange Policy

At Pincklub, your satisfaction is our top priority. We understand that sometimes issues may arise with your purchase, and we’re here to help. Please review our returns and exchange policy below:

Defective Products

Q: What should I do if I receive a defective product? A: If you receive a defective product, please contact our customer service team within 3 days of delivery. We will gladly provide a replacement or refund for any items found to be defective.

Eligibility for Returns

Due to the intimate nature of our products, we do not accept returns or exchanges unless the item is defective. This policy ensures the safety and hygiene of our customers.

How to Initiate a Return for a Defective Product

  1. Contact Customer Service:

    • Email: info@pincklub.com
    • Phone: 9293833482
    • Provide your order number and a detailed description of the defect.

  2. Return Authorization:

    • Our customer service team will review your request and provide you with return authorization and instructions.

  3. Return Shipping:

    • Once authorized, package the defective item securely. We recommend using the original packaging if possible.
    • Include a copy of your original receipt or order confirmation email.

  4. Shipping Costs:

    • We will cover the cost of return shipping for defective products.

  5. Processing:

    • Upon receipt of the returned item, we will inspect it to verify the defect.
    • We will then process a replacement or refund within 7-10 business days.

Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

Exclusions

  • Products not purchased directly from Pincklub or authorized retailers.
  • Items damaged due to misuse, neglect, or improper care.

Contact Us

If you have any questions or need assistance with a return or exchange, please do not hesitate to contact our customer service team. We’re here to help and ensure your experience with Pincklub is a positive one.

Thank you for choosing Pincklub!

 
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