Frequently Asked Questions
About Our Products
How do I clean and maintain my Pincklub toys?
Cleaning your toys is easy! Simply use warm water and mild, unscented soap or a specialized toy cleaner. Ensure your toy is thoroughly dry before storing it in a cool, dry place.
Are your products waterproof?
Many of our products are waterproof or water-resistant. Please refer to the product description for specific details on each toy.
Ordering and Shipping
How will my order be packaged?
Your privacy is our priority. All orders are shipped in discreet packaging without any identifying labels or logos.
Do you ship internationally?
Yes, we ship to many countries around the world. Shipping fees and delivery times vary depending on the destination. Please check our shipping policy for more details.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and standard shipping takes 5-7 business days within the U.S. International shipping times may vary.
Returns and Exchanges
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns or exchanges unless the item is defective. If you receive a defective product, please contact our customer service team within 3 days of receiving the package.
How do I initiate a return for a defective product?
Please contact our customer service team with your order number and details about the defect. We will provide instructions for returning the item and arrange for a replacement or refund.
Privacy and Security
Is my personal information secure?
Yes, we take your privacy seriously. All transactions are encrypted, and we never share your personal information with third parties.
Will my purchase show up on my bank statement?
For discretion, purchases will appear on your bank statement under a generic name, ensuring your privacy.
Contact Us
How can I contact customer service?
You can reach our customer service team via email at info@pincklub.com or by phone at 929-383-3482. Our team is available Monday through Friday, from 9 AM to 5 PM EST.
If you have any other questions or need further assistance, please don’t hesitate to contact us. We’re here to help!